We deliver fresh items on the specific time and date selected by the customer at checkout.
Customers can choose their preferred delivery time and date according to their needs.
While we strive to deliver on time, delivery may be adjusted based on customer priorities and operational conditions.
Same-day delivery is available for orders placed before 12:00 PM.
Deliveries may be made at any time up until 9:00 PM on the selected date.
REFUND POLICY
Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
Return Policy
Last updated: [23/09/2025]
Customers may request a replacement only if the products are received in damaged or unsuitable condition such as rotten, cracked, wrinkled, moldy, worm-holed, or bruised.
Customers are required to check the items at the time of delivery, take clear photos of the affected products in their original packaging, and send the photos immediately to our customer service team via our official WhatsApp number.
This procedure must be completed immediately upon delivery and no later than one (1) hour after receiving the items.
This procedure must be completed immediately upon delivery and no later than one (1) hour after receiving the items.
If the claim is valid, we will replace the items with fresh products at no additional cost.
Any claims made after the one-hour window will not be accepted, as these are fresh products that may be affected by improper storage conditions after delivery.
For assistance with returns, please contact our customer service team via WhatsApp at +971 55 1120 773
Cancellation Policy
Last updated: [23/09/2025]
Orders may be cancelled anytime before dispatch from our facility.
To request a cancellation, customers must contact our customer service team via our official WhatsApp number to confirm whether the parcel has already been dispatched.
If the order has not yet been dispatched, it will be cancelled without any charges.
If the order is already out for delivery, cancellation will not be possible.
refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed
